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Policies-------------------------------------------------------------------------------- NO WARRANTIES OR RETURNS WILL BE AUTHORIZED FOR ANY ELECTRICAL COMPONENTS !! Shipping and Handling Terms: All shipment are FOB place of shipment. We prepay and add the freight charges to your invoice. All orders are processed assuming they will be shipped complete. Backorders do occur and are shipped as received. Mailorder Parts: Please remember we do not stock OEM parts, they must be ordered in from Honda. This procedure typically takes 48 weekday hours for us to process, pack and ship your order. Most orders need to add 2-3 days to delivery times. Charges: Shipping and handling charges are based on the size, weight and number of packages in your order. The minimum cost to ship is $9.00. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will attempt to notify you if there is an increase in the shipping charge prior to shipping. Shipment By FedEX: We ship via FedEx Ground in the continental US. Items weighing less than 6 ounces may ship via U.S. Postal Service. We DO NOT ship outside the continental US. Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska and Hawaii. Consolidated Shipments: Entire orders will be shipped together
if possible. Cancelled Orders Because most of the items we offer are 'special order' items, we charge your credit card when your order is placed and then order the products we don't have in stock from our supplier. Because our suppliers charge us a 20% restock fee on cancelled orders or returns we must charge a 20% restock fee on any order that has been placed then cancelled. If you are not sure what you need please contact our customer service department at 800-828-5498 Returns and Exchanges General: All returns must be postmarked no later than 10 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list and authorization number with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Incorrect Item: If you received an incorrect item we must be notified within 10 days of receipt of the shipment so that no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. No returns of items will be excepted beyond 21 days of the original order date. Return Shipping Instructions: Return via prepaid US mail only. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping. Return/Exchange Instructions: Enclose a copy of your packing list, and RGA # along with detailed return/exchange instructions. Send exchanges and returns to: Service Honda 5622 Hohman Ave Hammond IN. 46320 Sales Tax: Sales tax is charged on instate orders as required by law. Payment Methods Orders accepted via secure online order form only. Most major
credit cards are accepted. Credit card purchases verified for
your protection. Backordered Items Backorders: If an item is backordered, we will notify you via
e-mail or phone. Filling backorders: Backorders will be filled
before new orders when the backordered items become available.
Policies Individual product descriptions are claims of the manufacturer
and/or distributor and are not guaranteed accurate. Prices subject
to change without notice. Mistakenly posted prices on the website
do not obligate us to those incorrect prices. We reserve the right
to refuse to sell to anyone for any reason. Secured Online Shopping All transactions are done utilizing an SSL secure server connection utilizing 128 bit encryption to help insure order accuracy. Please send questions and comments to: parts at servicehonda.com Please, if we do make an error allow us to reasonably correct
it. However if there is some error on your order this does not
entitle you to free gifts, prizes, award or any compensation.
Service Honda shall not be held liable for incidental or consequential
damages under any circumstances. |
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